At Vitazone, we are committed to delivering the best entertainment experience possible. If you are not entirely satisfied with your purchase, we’re here to help
1. 24-Hour Free Trial
We offer a 24-hour free trial so you can try our service before committing to a purchase. No credit card is required to begin the trial.
2. Refund Eligibility
Due to the nature of our digital service, refunds are only granted in the following cases:
You were charged but never received your access credentials.
You encountered technical issues that our support team could not resolve within 48 hours of notification.
3. Refund Requests
To request a refund, contact our support team within 3 days of your purchase by contacting us. Please include your email, payment proof, and a description of the issue.
4. Processing Time
If approved, refunds are processed within 5–10 business days depending on your payment method.