Home / Refund Policy

At Vitazone, we are committed to delivering the best entertainment experience possible. If you are not entirely satisfied with your purchase, we’re here to help

1. 24-Hour Free Trial

We offer a 24-hour free trial so you can try our service before committing to a purchase. No credit card is required to begin the trial.

2. Refund Eligibility

Due to the nature of our digital service, refunds are only granted in the following cases:

  • You were charged but never received your access credentials.
  • You encountered technical issues that our support team could not resolve within 48 hours of notification.

3. Refund Requests

To request a refund, contact our support team within 3 days of your purchase by contacting us. Please include your email, payment proof, and a description of the issue.

4. Processing Time

If approved, refunds are processed within 5–10 business days depending on your payment method.

If you have any questions, contact us at support@vitazone.com.

 

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